Conversational AI is the synthetic brainpower that makes machinescapable of understanding,
and responding to human language.
Using sophisticated deep learning and natural language understanding (NLU), it can elevate a customer’s experience into something truly transformational. Your customers no longer have to feel the frustration of primitive chatbot solutions that often fall short due to narrow scope and limitations. With conversational AI you can go beyond just translating website content into simple chatbot responses. Instead, customers can block credit cards, file insurance claims, upgrading data plans, scan invoices and much more - directly from the chat window.
Our chatbots are developed to be able easily integrate and connect with your existing technology stack.
Give your brand the power to connect with your customers across channels to ensure a synthesized experience
This is a high-impact benefit for businesses, since customer care carries a high operating cost. Conversational AI can handle requests at a higher volume than humans, provide relevant and correct information faster, and increase accuracy and complexity over time. Interactive brand messaging.
Direct messaging is the preferred channel for interactions because of its speed and simplicity. This is particularly true for Millennials and younger generations.
Conversational AI frees up capacity for human customer service, by automating high-volume customer interactions and augmenting human support staff.
The performance of human customer service agents improves when augmented by AI, with more cases per hour resolved and a more consistent information below.