DoodleBuddy
NextGen Conversational AI
Conversational AI is the technology that automates conversations between companies and people. These conversations could be text-based or voice-based and can be run on any message or voice-based channels.
Request for demo
Why Do Businesses Choose Conversational AI?
Conversational AI has come into prominence for being the main driving force behind a multi-billion dollar industry. With significant investments made into this technology, here are some reasons behind businesses choosing conversational AI.
- Customer Frustration with call centre wait times
- Complexity of Legacy Websites
- Difficult to obtain information from multiple sources
- Expectation of robust mobile apps
- Slower Onboarding Time Maintaining Quality of Service
Introducing DoddleBuddy
DoodleBuddy takes conversational AI to the next level. Our solution, not only incorporates all aspects of conversational AI, but also lets you talk to your customers in multiple languages with Doodlebuddy, you can automate your end to end customer experience with B2H (bot to human) and H2H (human to human) interactions across Chatbot, WhatsApp, Telegram and many more channels.
Retail & e-Commerce
Drive Revenue
Boost profits by automating actions that increase sales and drive revenue 24/7.
- Up-sell with related products, warranties and services.
- Easily add items to orders
- Offer personalised cross-sell opportunities
- Recommend products based on past purchases
- Manage subscriptions and sign ups
Customer Support
Reduce customer support costs by automating low value & repetitive enquiries around the clock.
- Share return and refund policies
- Help with warranties
- Find nearest store
- Check store hours
- Inventory & stock levels
- Provide fitting and sizing assistance
- Live chat handover
Order Management
Easily handle basic customer requests and free up staff to add value where it matters the most.
- Provide order tracking
- Share delivery status updates
- Assist with order changes and updates
- Help make exchanges
Financial Services & Insurance
Account Management
Dramatically reduce wait times and contact centre inefficiencies by empowering customers to self-serve.
- Report lost or stolen cards
- Change passwords
- Update personal information
- Check account balances
- Find account numbers
- Solve account access issues
Customer Support
Reduce your cost to serve by automating customer enquiries and give your customer the support they need, instantly.
- Get information on credit limits, interest rates etc.
- Submit and manage claims
- Credit checks, pre-assessments and approvals
- Compare plans
- Provide policy details and payment options
- Find nearest branch and opening hours
- Share fees, rates and charges
- Provide status updates
- Hand over to live agents
Drive Revenue
Effortlessly increase conversions and automate actions that drive revenue with proactive, personalised conversations.
- Provide online quotes
- Automate application processes
- Promos, special offers and add-ons
- Book appointments
- Share reward program information
- Promote new products and services
- Apply for new cards, loans, mortgages
Utilities
Customer Support
Reduce wait times and call volumes by providing instant answers to customer requests, no matter the time of day.
- Updates on outages
- Set up & installation
- Schedule a technician
- Usage & meter reading
- Start service
Account Management
Handle high volumes of customer enquiries with ease by automating the resolution of low-value, repetitive tasks.
- Update contact details
- Update billing information
- Password resets
- Check balances
- View & update plans
- Update payment options
- Account troubleshooting
Drive Revenue
Automate actions that increase revenue by providing personalised digital experiences anywhere, anytime.
- Upgrade plans & products
- Offer promotions, rewards & discounts
- Make account payments
- Up-sell with related products & services
- Extended warranties
- Manage subscriptions & sign-ups
DoddleBuddy Benefits are
24/7 Availability
Chatbots work round the clock to cater to your customer's queries. making your business accessible outside operational hours.
High Scalability
Unlike a human agent a bot can serve multiple customers at a time.
Multi-Lingual
Personalize customer experience with conversations in native languages.
Faster On-Boarding
Accelerate onboarding processes. Whether that is prospects. new customers or employees areas.
Saves Money
Cut down on hours spent by human agents on simple queries, thereby increasing employee productivity.
Instant Responses
No more waiting in long queues as buts are able to instantly the query that you have.
Improved Customer Experience
Provide instant response to your customers queries thus reducing waiting times and increasing customer satisfaction.
Personalised Responses
Talk to your customers in a personalized contextual manner Don't lose the human touch.
Human Handover
Seamlessly transfer the chatbot to an experienced human agent. when the bat is unable to answer the query.
Quality Of Responses
Bots never gets tired or frustrated, no matter how the visitor is. The quality of conversation never drops.